Project Quality Specialist

Join our dynamic team as a Business Process Quality Specialist Professional and be at the forefront of driving excellence in project management and quality assurance.

Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.

As a Specialist, Project Quality, you ensure that new offers meet safety, liability, and customer expectations by adhering to Offer Lifecycle Management (OLM) processes.

You implement quality goals for products, suppliers, and factories using OLM methods to ensure robustness and compliance.

You analyze customer field experience insights to improve quality and reliability, while identifying and mitigating product and process risks to guarantee flawless launches.

You provide support to teams with quality tools, risk management strategies, and continuous improvement initiatives, collaborating with quality leaders to uphold high standards.

As an individual contributor, you focus on executing operational and functional strategies within the project quality domain.

You spend the majority of your time implementing non-technical processes and programs, applying specialized knowledge and professional judgment.

You apply broader knowledge of project quality to achieve results that directly impact your job area.

You make decisions regarding your work and priorities within documented policies and procedures.

Additionally, you coach and review the work of other professionals, offering guidance on non-routine issues.

Your work is occasionally reviewed for quality.

What will you do:



* Define and execute Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets


* Improve customer experience ensuring quality, reliability, and safety


* Ensure quality and reference process deployment across Marketing, Design, Industrialization, manufacturing, and Services


* Provide key quality inputs to Engineering and product teams during new releases or updates


* Drive risk management using quality methods and tools such as FMEA, 8D, FTA, etc.


* Lead structured problem solving (8D, RCA, 5 Whys) with cross-functional teams (Engineering, Marketing, and manufacturing) and manage customer communication with countries and customers when needed


* Manage customer escalations with speed, transparency, and resolution focus


* Make decisions on stop shipments, derogations, and containment actions when needed


* Drive improvements in yield, scrap, rework, escapes, and supplier-driven issues


* Ensure the coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention

Key Interfaces



* LQL, OQL, and TEX engineering



* Design Engineering and labs



* Manufacturing and Supplier Quality



* Marketing, Customer Support, and Front Office



* Sustainability and DfSR teams

Scope



* Power Product offers manufactured and/or sold in North America...