Claims Trainer

Drive impact where it matters most—join us as a Claims Trainer and shape the next generation of high-performing claims professionals.

In this dynamic role, you’ll design and deliver engaging training programs, coach new hires through onboarding, and elevate team performance through continuous learning and feedback.

You’ll partner with leadership to strengthen claims accuracy, compliance, and operational excellence while contributing to process improvements and strategic initiatives.

If you’re a skilled communicator with deep claims knowledge and a passion for developing others, this is your opportunity to lead, influence, and make a lasting difference.

Position Summary:

The primary responsibility of the Claims Trainer is to facilitate classroom training for new hires and experienced team members.

The Claims Trainer serves as the direct supervisor for new hires, providing coaching, development and a positive work environment throughout the onboarding process.

The Claims Trainer conducts regular check-ins with team members in alignment with the onboarding process.

The role is responsible for recommending discipline and termination decisions to the Claims Manager for approval.

Essential Functions and Job Responsibilities:

1.

Facilitates classroom training for all claims new hires and other training for all employees.

This work may include but is not limited to:

• Leading engaging classroom training sessions for new hires;

• Conducting training sessions for all employees including content and process updates, compliance training, software proficiency, and soft skills development;

• Engaging participants through interactive activities, discussions, exercises and scenarios to ensure a thorough understanding of technical content, company policies, procedures, and customer interaction techniques;

• Employing diverse instructional methods to accommodate different learning styles and maximize knowledge retention during training sessions;

• Measuring results of training to ensure learning objectives are met and new skills are applied in day-to-day activities.

• Meeting or exceeding key metrics as outlined in individual goals provided to you in writing by your supervisor;

• Participate in and conduct in-person meetings to learn new skills, train on system updates, build and maintain general knowledge and skills to help customers;

• Participate in in-person meetings to stay abreast of departmental and organizational updates, engage in team building, maintain company culture, and foster relationships and build camaraderie with coworkers.

2.

Provides coaching and development to new hires as the supervisor throughout the onboarding process.

This work may include but is not limited to:

• Conducting weekly coaching conversations with new hires to ensure development;

• Fostering a positive and motivating work environment by recognizing and rewarding achievements and providing constructive feedback;

• Creating a cult...