Team Manager II

Ready to Lead Teams and Drive Operational Excellence?
Be the Leader Who Develops Talent and Delivers Results!
Join Us as Team Manager II.

What's in it for you?
Lead with Impact: Supervise adjusters and staff while ensuring balanced workloads and strong team performance.
Drive Quality & Compliance: Review files, audits, reserves, and reports to ensure accuracy and adherence to service standards.
Develop Talent: Recruit, train, and mentor team members while supporting ongoing growth and career development.
Own Performance: Monitor production, billing, and financial metrics to optimize results and support business goals.

At Crawford, every claim represents a person and a community we help restore.

As a Team Manager I, your leadership, industry knowledge, and commitment to excellence will help drive quality outcomes while building a high-performing team.

This is your chance to be part of the One Crawford family-where your leadership makes a real impact.

✨ Ready to lead, coach, and make a difference? Apply today and help us restore lives!

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.


* High school diploma and at least two years college or an equivalent combination of education and experience.


* Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager.

Previous supervisory experience desirable.


* Excellent verbal and written communication skills.


* Analytical ability.


* Good mathematical aptitude.


* Good organizational and interpersonal skills.


* Ability to effectively manage, supervise, and develop employees.


* Thorough knowledge of services being delivered by branch office.


* In-depth knowledge of insurance coverages, practices and negotiating skills.


* Familiarity with legal, medical and technical disciplines.


* Computer skills


* Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.

Must possess a valid driver's license.

Must complete continuing education requirements as outlined by Crawford Educational Services.

Additional courses may be required by jurisdiction for maintenance of license.


* A variable schedule including on-call may be required.

Depending on case load you may be required to work beyond normal business hours when necessary.


* Travel may be required during/outside of normal business hours when necessary.

#LI-CB3


* Provides direction and supervision to adjusters and other staff.


* Assigns work ensuring balanced workload for employees in unit.


* Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.


* If applicable, reviews reserves a...