Facilities Coordinator - InterContinental New York Barclay

Job Overview

Do you see yourself as a Facilities Coordinator? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

 As a Facilities Coordinator, you will support the heartbeat of hotel operations: Engineering.

You will manage work order dispatches, coordinate logistics with vendors and internal departments, and ensure seamless operations that support both our team and our guests.

Duties and Responsibilities


* Serve as the main point of contact for Engineering dispatch requests (via HotSOS or equivalent system).


* Maintain daily, weekly, and monthly logs, including flush testing, panic device checks, and emergency light functionality, ensuring documentation is audit-ready.


* Oversee and manage the HotSOS system: review work order progress, escalate unresolved issues, and coordinate Out-of-Order (OOS) room blocks with the Front Office and Engineering.


* Perform routine and ad hoc facility floor walks, inspecting corridors, public areas, and back-of-house spaces for cleanliness, safety, and operational readiness.


* Conduct unscheduled quality control inspections of PM-assigned rooms, identifying trends, deficiencies, and opportunities for improvement.


* Strategically assign and monitor all daily Preventive Maintenance (PM) guest room tasks to ensure efficiency and compliance with brand standards.

Safety & Compliance



* Track and reconcile vendor billing, purchase orders, and departmental expenses.


* Conduct daily key box audits and enforce strict adherence to key control protocols.


* Ensure that 10-Minute Trainer signage, safety content, and compliance postings are current and properly displayed across departments.

Administrative Support



* Liaise with Housekeeping, Front Office, and Guest Services to align on daily operations.


* Coordinate uniform distribution with Cintas for Security and Engineering departments.


* Ensure timely submission of 10-Minute Trainer signage and safety materials.


* Review and distribute Banquet Event Orders (BEOs) to Security staff, ensuring situational awareness and coverage; maintain the departmental BEO binder with real-time updates.


* Maintain and audit Lost & Found records via Microsoft Shifts, conducting detailed weekly and monthly reconciliations for compliance and guest satisfaction follow-up.


* Coordinate cross-departmental support for guest-facing and IT-related in-room projects, ensuring minimal disruption and timely completion.

Requirements 


* 1+ year of general building maintenance or facilities coordination experience; high school diploma or training preferred.


* Strong communication and organi...