Spa Operations Supervisor

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981.

From these lush vines has grown a 3,500 acre conference and leisure destination.

We welcome your interest in applying for a position with Chateau Élan Winery & Resort.

For many years, we have served our guests with the highest level of products and service in luxury resorts.

We owe our growth and success to our associates who have served our guests with dedication and pride.

The key to our continued growth is found in satisfying and exceeding our guests' expectations.

We look for people with personality, energy, enthusiasm and commitment.

We nurture and train our associates throughout their tenure here.

They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program.

YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

The Spa Group & Guest Experience Supervisor is responsible for supporting the daily operational flow of The Spa while overseeing all spa group experiences from inquiry through execution.

This role serves as both an operational leader and primary liaison for spa groups, ensuring exceptional guest experiences, seamless coordination between departments, and adherence to luxury hospitality standards.
This position assists in supervising spa operations, front desk and attendant teams, training initiatives, retail performance, and operational standards while also managing all aspects of spa group business including prospecting, planning, scheduling coordination, communication, and onsite hosting responsibilities.

ESSENTIAL FUNCTIONS


* Ensures exceptional internal and external guest satisfaction through a positive, professional, and solution-oriented approach


* Oversees the coordination and execution of all spa group experiences from initial inquiry through onsite completion


* Serves as primary liaison between Spa, Resort Sales, Catering, Conference Services, Reserva...