Senior Customer Service Manager

Senior Customer Service Manager

Lead the Future of Customer Experience

At Purina Animal Nutrition,we'repassionate about delivering exceptionalservicethatstrengthenslong-standing relationships with our dealers, distributors, and producers.We'relooking for a Senior Customer Service Manager who thrives at the intersection ofpeopleleadership, operational excellence, and digital transformation.

In this role, youwon'tjust manage operations-you'llshape the future of how we serve our customers, driving innovation, efficiency, and meaningful impact across our business.

This role is located at our Arden Hills, MN corporate headquarters.

Hybrid work arrangement each week ( Tuesday, Wednesday and Thursday each week)

WhatYou'llDo:

Elevate the Customer Experience

• Own and enhance the end-to-end experience-from order placement to delivery and issue resolution

• Partner with Sales and cross-functional teams to strengthen customer loyalty and drive growth

• Serve as a trusted escalation point, ensuring fast, fair, and customer-focused solutions

Drive Operational Excellence

• Lead andoptimizecritical processes including order management, pricing, and fulfillment

• Use data and insights to improve service performance, accuracy, and responsiveness

• Deliver measurable improvements that reduce complexity and elevate service quality

Accelerate Digital Transformation

• Champion digital ordering and self-service tools that simplify the customer experience

• Leverage automation and emerging technologies (including AI) to reduce manual work and increase efficiency

Build and Inspire High-Performing Teams

• Lead, coach, and develop a talented Customer Operations team (5 direct reports and total team of approximately 70)

• Foster a culture of accountability, resilience, and continuous improvement

• Prepare teams to succeed through change, transformation, and evolving business demands

Collaborate Across the Business

• Partner with Supply Chain, Manufacturing, Sales, Finance, and Digital teams to deliver seamless outcomes

• Advocate for customer needs while balancing operational realities

• Drive shared ownership of customer success across the enterprise

What You Bring:

• 5-8+ years of experience in customer operations, supply chain, or service leadership

• Proven ability to lead teams and influence across a matrixed organization

• Experience in manufacturing,logistics, or dealer-based B2B environments

• Strong analytical mindset with a passion for data-driven decision making

• Digital and technology fluency (SAP, Salesforce, or similar tools)

• A customer-first mindset with strong judgment and adaptability

• Strong operational judgment and decision-making

• Clear, confident cross functional communication

$123,920-$185,880.

In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land O'Lakes, Inc.

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