Senior Epicor ERP Business Systems Analyst

Position Overview

We are seeking a proactive On-Site Epicor ERP Business Analyst to support and optimize our current Epicor implementation at our San Diego facility.

This role is ideal for a technically skilled, hands-on professional eager to ensure the stability, effectiveness, and continuous improvement of our Epicor ERP system.

The analyst will provide direct, on-site support to users, troubleshoot issues, drive process improvements, and partner with business units to ensure the ERP system effectively meets operational needs.

Key Responsibilities



* Serve as the primary on-site support resource for Epicor ERP, addressing user issues, system errors, and process questions promptly and effectively.


* Analyze and resolve day-to-day operational challenges related to the existing Epicor implementation, ensuring system reliability and efficiency.


* Gather feedback and requirements from on-site business units, translating needs into system updates, enhancements, or process adjustments.


* Design, configure, and test Epicor ERP modules and customizations to optimize workflows and support site-specific requirements.


* Develop and maintain user training materials and documentation tailored to the current on-site system and processes.


* Deliver hands-on end-user training and reinforce best practices for ERP usage to maximize adoption and compliance.


* Coordinate with Epicor vendor support and IT colleagues to resolve complex technical issues and implement updates or patches as needed.


* Lead or assist with on-site ERP-related projects, collaborating with cross-functional teams to enhance system performance and business outcomes.


* Monitor system usage and data integrity, proactively identifying and correcting discrepancies to uphold data accuracy and compliance standards.

Required Qualifications



* Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent.


* 8+ years of hands-on Epicor ERP experience, including on-site system support, configuration, and troubleshooting.


* Strong analytical, organizational, and problem-solving abilities, with demonstrated experience in on-site ERP support roles.


* Excellent communication skills and customer service orientation, with the ability to support and train end users at all levels.


* Ability to work independently on-site, prioritize multiple requests, and collaborate effectively with local and remote teams.

Preferred Attributes



* Experience building productive on-site relationships with IT, business units, and stakeholders.


* Proven ability to challenge and improve existing processes for ongoing optimization of the Epicor system.


* High energy, hands-on approach, and a sense of urgency in delivering reliable on-site support and results.


* Strong personal accountability, attention to detail, and commitment to system and data accuracy.


* Critical thinker, agile learner, and mot...