Desktop Support Technician II

The Desktop Support Technician Level II is to maintain and monitor end-user workstations and productivity on the local area network while also performing a variety of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks are within company standards.

Responsibilities and Tasks:


* Displays knowledge of technology fundamentals needed for technician role


* Provide primary and secondary support for users of desktop computers and peripherals.


* Provide primary support for client computer access to network resources.


* Analyze, support, and resolve customer technical issues, including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.


* Install, configure, and maintain computer hardware, peripherals, and applications consistent with IT standards and processes.


* Coordinate issues and solutions with other IT support personnel and users.


* Respond to user issues in a timely and effective manner.


* Work as a member of a team and provide off-hours support when required.


* Available to work On-Call after hours on a scheduled rotation.


* Available, as needed, to go on-site after work hours at the Elbit America facility to assist with the resolution of IT outages or other IT-related tasks.


* Use a tracking system to document issues and resolutions.


* Ensure compliance with established company security policies and the accepted risk impact on the business.


* Maintain configuration management documentation.


* Perform system or network administrative functions (review of system logs, backup activity, etc.)


* Provide remote support throughout the U.S.

and other Elbit Systems worldwide locations as needed.

Requirements:


* Associate or bachelor's degree or equivalent combination of education and related experience.


* Functional (Using Skill Set): 1-5 years


* Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication


* Thrive in a fast-paced environment, yet be patient when explaining technical issues to customers


* Exceptional customer support and communication skills, verbal and written


* Excellent attention to detail and committed to following tasks through to completion


* Ability to multitask in a fast-paced environment with competing priorities


* Working knowledge of PC hardware, network printing, and troubleshooting


* Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus


* Experience supporting Windows OS 7/10/11 Desktops and MS Office Suite of products

Skills and Abilities:


* Knowledge of Android and iOS mobile applications is a plus


* Knowledge of audio/video equipment for conference rooms is a plus


* Knowledge of Azure/Intune...