Applications Specialist-Intern

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team.

In this role, you will play a vital part in maintaining the efficiency of our IT service delivery.

You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives.

This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.

WHAT YOU WILL DO



* Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue.

Efficiently triage and distribute requests to team members based on their specific areas of expertise.


* Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including:
+ Bitwarden: Assist with password management best practices.
+ Dropbox
+ Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients.


* Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.


* User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.


* Documentation & Knowledge Sharing: Author, update, and organize technical documentation.

Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.


* AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.


* Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.

WHAT WE ARE LOOKING FOR


* Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.


* Eligible Fields of Study:
+ Diploma Program in IT / Computer Systems
+ Bachelor of Computer Science
+ Bachelor of Computer Engineering
+ Or an equivalent technical field of study.

WHAT WILL MAKE YOU STAND OUT

We welcome candidates with a diverse set of technical interests and backgrounds.

The following skills and experiences are highly valued:


* Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).


* O365 Administration: Familiarity or conceptual knowledge of ...