Regional Customs Manager - North

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview          

The Regional Customs Manager – North is responsible for ensuring all import and export activities within the region are fully compliant with applicable customs laws and trade regulations, while optimising efficiency and cost.

The role oversees the accurate preparation and submission of customs documentation, manages duties and taxes, and leverages trade agreements to minimise financial exposure.

Acting as a key point of contact for customs authorities, brokers, and internal stakeholders, the role drives collaboration across functions and ensures smooth cross-border operations.

It also focuses on identifying and mitigating risk, leading audits and compliance reporting, and continuously improving processes and controls.

In addition, the role provides leadership and development for the customs team, ensuring high performance, strong technical capability, and a culture of compliance.

 

Key Responsibilities:

Compliance & Regulation



* Ensure full compliance with all applicable customs legislation, international trade regulations, and internal company policies across the Northern region.


* Monitor regulatory changes (e.g., HMRC guidance, EU/ROW trade rules, sanctions regimes) and proactively assess their impact on operations.


* Provide expert guidance and interpretation of customs laws to internal stakeholders, ensuring consistent and compliant application across all sites.


* Maintain and promote a strong compliance culture, embedding best practices across the...