Technical Support Consultant

Technical Support Consultant



* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.


* Basic understanding of Windows Servers.


* Exposure to interacting with international clients.


* Hands-on experience in application / product support.


* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.


* Has software support experience demonstrating troubleshooting / analytical skills.


* Has understanding of software development life cycle.


* Has experience with managing healthcare interfaces using HL7.


* Has experience in troubleshooting performance-related issues.


* Has experience in working effectively both in a team environment as well as independently.


* Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-


* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.


* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.


* Track and document inbound support requests and ensure proper notation of customer problems or issues.


* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.


* Document issues and customer requests, following standard operating procedures and meeting SLAs.


* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.


* Stay abreast of current technology in products, design changes, and new products offered.


* Position may require participation in after-hours and on-call support.

Good to Have:


* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.


* Attained multiple Allscripts/Altera and external (i.e.

Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.


* Has knowledge in configuring and using one or more Sunrise applications or components.


* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

3+ years of experience.