Consumer Engagement Representative

Your Job

Georgia Pacific is seeking for a Consumer Engagement Representative for our retail CPG brands to foster a community of loyal customers and enhance the customer experience.

We're looking for a highly skilled Customer-Centric individual to join our team.

This role involves managing a large volume of inbound interactions, various social platforms, chat, email, and general support representing our product portfolio.

As a business liaison for capturing the voice of the customer, this individual must also possess excellent communication and interpersonal skills, and be enthusiastic about driving consumer satisfaction.

This role is highly collaborative and offers the opportunity to learn and develop skills in a variety of areas along the consumer journey.

The ideal candidate excels in a fast-paced environment where adaptability, quick learning, and problem-solving are fundamental.

Responsibilities include delivering a positive consumer experience at every touchpoint, understanding and resolving consumer needs.

Our Team

The GPXpress team is a consumer support team that assists our brands and consumer customers through the utilization of online tools.

We're a highly collaborative group that works together to provide superior customer satisfaction.

This team offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Atlanta, GA office (subject to change based on business need).

There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel).

Compensation in this position will be commensurate with experience.

What You Will Do


* Answer inbound customer requests and other interactions in a prompt and professional manner


* Actively listen to customer concerns, understand their needs and provide resolution


* Provide accurate information about products, services, policies, and procedures


* Process orders, complaints, returns, and other transactions as required


* Build & maintain relationships with brands and other business partners


* Provide technical assistance to customers regarding product usage or troubleshooting


* Maintain detailed customer records within the salesforce CRM system


* Adhere to established department guidelines and quality standards

Who You Are (Basic Qualifications)


* High school diploma or higher


* 2 or more years of customer-facing experience


* Experience utilizing written and verbal communication to meet customer needs


* Experience utilizing all applications in Microsoft Office


* Data entry experience

What Will Put You Ahead


* Experience with salesforce® or other CRM tools


* Product configuration and troubleshooting experience


* Experience in problem-solving and conflict-resolution with a diverse customer base


* Experience identifying and driving process enhancements that deliver measurable business value

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