Associate Manager, Professional Services

Altera Digital Health

Associate Manager, Professional Services

Location: United States – Remote

About Altera Digital Health

At Altera Digital Health, we are transforming healthcare through innovative technology solutions that improve patient outcomes and empower healthcare professionals worldwide.

Our Professional Services team partners closely with clients to deliver successful implementations, optimize system performance, and maximize long-term value from our solutions.

 

We are seeking an experienced Associate Manager, Professional Services to help lead operational excellence, technical oversight, and organizational improvement initiatives across our Professional Services organization.

This role is ideal for a strong technical leader who thrives in fast-paced environments and is passionate about driving collaboration, innovation, accountability, and continuous improvement.

 

Key Responsibilities


* Lead organizational and operational improvement initiatives that foster a culture of accountability, collaboration, innovation, and technical excellence.


* Drive continuous improvement efforts to enhance delivery quality, operational efficiency, scalability, and team performance.


* Provide strategic oversight and leadership for technical teams, including database analysts, interface analysts, and SQL specialists.


* Evaluate workflows, project timelines, resource allocation, and delivery execution to ensure efficient and effective service delivery.


* Identify operational bottlenecks, execution gaps, and process inefficiencies, while implementing scalable solutions and best practices.


* Partner closely with senior leadership to align technical operations with broader organizational and business objectives.


* Lead and support complex cross-functional initiatives involving Professional Services, Product, Hosting/Cloud Services, and business stakeholders.


* Help drive accountability, execution discipline, and measurable outcomes across strategic programs and operational initiatives.


* Identify and implement new technologies, methodologies, tools, and process improvements to optimize team productivity and operational performance.


* Leverage operational data, reporting, and technical metrics to support forecasting, utilization management, resource planning, and decision-making.


* Recruit, mentor, and develop high-performing technical and operational talent.


* Provide ongoing coaching, career development support, and constructive performance feedback to team members.


* Foster a high-performance culture by recognizing strong contributors, addressing performance concerns proactively, and supporting employee growth and retention.

 

Required Qualifications


* Demonstrated experience leading operational, organizational, or cultural transformation initiatives within a technical environment.


* Background in healthcare IT, digital health, SaaS, or another regulated technology...