Senior Associate- Service Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Associate in Service Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Raise blockers and manage dependencies by escalating issues to the Product Delivery Manager, ensuring teams have the resources needed for successful delivery


* Lead end-to-end pilot delivery, overseeing intake, planning, execution, evaluation, and providing recommendations for scaling, ensuring smooth implementation and transition


* Serve as a process expert across multiple product journeys, conducting thorough impact assessments to identify effects on end users and support informed decision-making


* Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction


* Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value and optimizing operational effectiveness


* Lead complex change requests, including sponsored and regulatory-driven initiatives, ensuring flawless product readiness, conducting quality assurance, and driving adoption readiness through coordinated communications and stakeholder alignment

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Demonstrated success in product management or a relevant domain, delivering results and drivi...