GBS APAC Operations Manager

GBS APAC Operations Manager

Job Description

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:


* Oversee day-to-day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary


* Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities


* Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment


* Lead/actively participate in transformation initiatives that can include activities such as designing target operating models, developing processes, assessing processes and technology maturity, conducting benchmarking, revising GBS structures, evaluating automation opportunities, implementing ERP or platform solutions, deploying RPA, and related tasks


* Cooperate with Global Process Architects, Functional Global GBS Leads and DTS teams to design, develop and deliver touchless, best-in-class processes.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.

We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that e...