Front Office Manager

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Front Office Manager to inspire and lead! 

Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.

Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection - this exciting new chapter marks the brand’s first property in London.

Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool.

As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.

As a Front Office Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …


* Managing our team of Front Office and Nights Team to support them to providing our guests with heartfelt human connections – coaching, mentoring and developing your team


* Creating rotas for your team to ensure suitable cover throughout the days and nights


* Working closely with other HODs and the Operations Manager to continuously improve our service and identify areas which can be more effective 


* Dealing with any high-level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores


* Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences.

In addition to this, we are looking for someone who has….


* Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.


* Proven ability to lead, coach and develop Front Office and Nights teams to deliver exceptional guest experiences.


* Strong people management skills with experience in rota planning, performance management and team development.


* Demonstrated success in handling complex guest issues and service recovery situations with professionalism and confidence.


* Excellent communication and stakeholder management skills with the ability to collaborate effectively across departments.


* Experience driving guest satisfaction, loyalty programme engagement and service quality initiatives.


* Strong organisational skills with the ability to ma...