Associate – OMS

Job Title: Associate – OMS – Operational Accouting

Job Location: Bogota

In this role, you will have the opportunity to work upon one or more back-end services for the Order Management Solutions service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned.

You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:


* Collect, review, and validate billing data to ensure accuracy and completeness for intercompany and customer invoicing, in line with country and station requirements.


* Prepare and process intercompany and customer invoices in accordance with standard operating procedures and agreed service level agreements (SLAs).


* Manage supplier and customer master data, including ID validation, creation requests, and updates, ensuring data integrity across systems.


* Coordinate closely with stations and relevant stakeholders to ensure timely billing, invoice submission, and proper documentation flow.


* Monitor and ensure all departmental KPIs and SLAs related to billing accuracy, timeliness, and data quality are consistently met.


* Deliver high-quality service by ensuring invoices are processed accurately and within agreed timelines.


* Collaborate with internal teams to identify process improvements, best practices, and efficiencies within billing and data management operations.


* Proactively identify and escalate operational challenges, discrepancies, or delays to supervisors and business partners.


* Maintain effective communication with stakeholders to ensure transparency and alignment on billing status and operational updates.


* Operate flexibly across assigned shifts, regions, or countries, supporting global billing activities as required.


* Manage the payment process with the carrier, including follow-ups and validation of accrual accuracy in CW1 based on the carrier’s invoice.

Required Skills/Abilities:


* Bachelor´s degree (any).

A degree in logistics, management will be an advantage.


* 0 – 3 years of job experience from BPO or logistics domain – Preferred


* Order Management experience will be preferred


* Good knowledge in MS office


* Effective English communication skills, written and verbal


* Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred


* Good logical reasoning skills


* High level of customer centricity