Key Account Specialist

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
034171 Key Account Specialist (Open)

Job Description:

For our Global Key Accounts Team, we are seeking a Key Accounts Support Specialist to be the customer champion assigned to a dedicated portfolio of global accounts.

In this position you serve as first point of contact for both internal and external stakeholders.

The role works in close partnership with the Global Key Account Manager to ensure excellence in account execution, customer satisfaction, and operational efficiency

Key Responsibilities:

Build and maintain strong day-to-day relationships with customer stakeholders across regions

Support the Global Key Account Manager in managing and growing the assigned global accounts

Customer Support Activities:


* Process and coordinate customer requests and inquiries across regions


* Ensure local Greif stakeholders act consistently according to the global account agreements (T&C)


* Support dispute/quality complaint resolution and ensure timely closure


* Liaise with plant-based customer service teams, supply chain, and operations to ensure legendary customer service

Pricing:


* Prepare, manage and maintain global and regional price lists


* Support pricing updates, escalations, and alignment across regions


* Ensure accuracy and consistency of commercial data

Project Coordination:


* Coordinate global account-specific projects (e.g., harmonization initiatives, new product rollouts, service improvements)


* Track milestones, ensure follow-up, and communicate progress across stakeholders


* Assist to effectively manage regional and/or global RFQ


* Collaborate with cross-functional teams globally

Business Performance & Reporting:


* Prepare customer presentations (e.g., quarterly business reviews, performance updates)


* Proactively communicate market & customer related information to the assigned global accounts


* Monitor and follow up on overdue in coordination with local and account receivables teams

Requirements:

Customer Service Excellence:


* Demonstrates mastery of the 7 skills of Customer Service Excellence

Analytical Skills:


* Strong ability to understand, interpret, and analyze n...