Senior Expert Intercontinental Returns Management (M/F/X)

THE POSITION IS LOCATED IN BONN, FULL TIME (40H/WEEK) AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE
 

Senior Expert Intercontinental Returns Management (M/F/X)

AT 1 (DHL eCommerce)

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade.

As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to take end-to-end ownership of DHL eCommerce’s global intercontinental returns strategy, define operating models, and drive governance across regions and functions? Are you passionate about shaping scalable, compliant, and customer-centric cross-border return solutions? Then we look forward to getting to know you.
 

Your tasks


* Own and continuously evolve the global intercontinental returns strategy.


* Translate divisional and customer strategy into binding global principles, priorities, and targets. 


* Act as strategy owner toward Divisional Management and senior leadership bodies.


* Define, own, and govern the global intercontinental returns operating model. 


* Set mandatory standards for process design, IT capabilities, partner setup, customs handling, and performance management. 


* Own the global business case and cost logic for intercontinental returns solutions. 


* Own and prioritize the global intercontinental returns roadmap. 


* Serve as primary advisor to Divisional and Functional Leadership on intercontinental returns. 


* Regularly present strategic updates, risks, and decision proposals to senior management. 


* Define global KPIs, targets, and governance mechanisms. 
Hold countries and functions accountable for compliance with global standards. 
Trigger escalation and corrective actions in case of non-compliance. 

 

Your profile

Experience & Qualifications


* At least 5+ years of experience in product management, logistics, supply chain, e-Commerce, or commercial logistics functions


* Experience working in international logistics or cross‑border processes is a must


* Strong understanding of product design and operational flows, especially in the area of returns (domestic and cross-border)


* Master’s degree in Business, Logistics, Supply Chain Management, or a closely related field

Skills & Competencies


* Analytical skills & deep process understanding


* Ability to lead complex cross‑border and cross‑functional initiatives from concept to launch


* Strong commercial acumen


* Fluent in English; additional languages are a plus


* Strong communication and presentation skills


* Experience working in international and agile cross-cultural environments


* High flexibility, solution-oriented mindset, and strong ownership


* Experience with product management tools (e.g., Jira, Confluence), data analysis (e.g., Excel, Power BI), and process documentati...