Billing Coordinator

Job Title: Billing Coordinator
Location: Edison, NJ

Job Purpose:

As a Billing Coordinator at Hillebrand Gori, you will coordinate and process port-related charges required for the release and delivery of incoming containers, including pier pass fees, terminal gate fees, demurrage, detention, chassis charges, storage fees, customs-related charges, and other carrier or terminal expenses.

The Coordinator is also responsible for managing a portfolio of customers and ensuring accurate, timely billing and payment processing related to import container movements.

This position plays a central role in operations execution by helping ensure containers are released, delivered on time, and billed accurately.

Success in this role directly impacts operational continuity, customer satisfaction, and financial accuracy across the organization.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering 🌍 world-class logistics solutions 📦 to our valued customers.

Key Responsibilities:


* Manage payment processing for import container shipments and assigned customer accounts.


* Process and coordinate port-related charges including but not limited to: PierPass fees, terminal gate fees, demurrage and detention charges, steamship line and terminal payments.


* Other transportation and customs-related accessorial charges.


* Ensure payments are completed accurately and on time to avoid delivery delays and additional costs.


* Navigate carrier, terminal, and vendor websites to research charges, resolve discrepancies, and submit online payments.


* Record costs, payments, and revenue accruals accurately within internal systems.


* Maintain proper documentation and support billing accuracy for customer invoicing.


* Communicate with internal departments, trucking companies, terminals, steamship lines, and customers regarding payment and release status.


* Assist with cross-training and backup coverage to ensure uninterrupted payment processing operations.


* Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service


* Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging


* Timely accrual of all costs and revenue on files.


* Review validity and process vendor invoices.


* Prepare customer invoices.


* Ensure correct gross profit (GP) has been invoiced on each file.


* Timely escalation to Invoicing Supervisor when necessary.


* Develop relationships with customers that results in payment to terms.


* Liaise with counterparts in other Hillebrand Gori offices to e...