(Remote) Manager, Learning Services

Cayenta, a division of Harris; is seeking a Manager, Learning Services who is a skilled and experienced Learning Services leader with overall responsibility for the Learning Services department in Professional Services, including direct people leadership of training staff, and who will focus on the delivery of training and development for customers across both new implementations and the existing client base.

The Manager will work closely with the rest of the Services Senior Team, stakeholders and knowledge managers in other departments, partners and vendors to develop these programs to ensure growth and increased profitability within the Services Team through improved utilization and operational efficiencies.

Prioritizes educational needs for Cayenta's customers, designs and delivers training programs to improve knowledge, skills, and consistency in delivery.

Additional responsibilities may be requested as the role evolves.

To be successful in this role, you should have solid experience organizing trainings and designing the educational curriculum.

This position will report to the Director, Client Services of our Cayenta business unit.

This remote role welcomes candidates anywhere in Canada and the US.

Travel is required as needed, up to 25%.

Candidates must hold a current, valid passport and be legally eligible to travel internationally.

This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

100K - 110K

What your impact will be:


* Plan training programs based on business goals.


* Oversee learning activities, curriculum, and resources.


* Lead, coach, and manage a team of training staff, including hiring, onboarding, scheduling, and ongoing development.


* Manage revenue forecasts.


* Evaluate the results of learning courses.


* Implement coaching sessions and mentorship programs to establish a culture of continuous learning.


* Recommend new training methods, including e-learning courses and game-based platforms.


* Design and develop professional development and training programs and resources using instructional design principles and a variety of delivery methods such as instructor-led sessions, computer-based training, and enhanced PowerPoint materials.


* Think strategically and be innovative about how professional development and training can contribute to company and department goals.


* Lead the development of customer training, including webinars, in-person training, and job aids.


* Coordinate and supervise the work of outside vendors involved with training and development, including vendor selection, management, and billing.


* Develop strategy and vision for the use of training practices, such as needs assessment methods to analyze the learning needs of the field and determine the most effective learning interventions.


* Assist with educational and development aspec...