Customer Project Manager

Responsible for the overall project execution for our Vantage Data Center accounts.

This person will be managing complex customer projects, focusing on utilizing SE resources to deliver equipment as requested by customer, focusing on customer satisfaction, risk, profitability, and opportunity management.

Main duties include project organization and planning, monitor and control of progress and budget, anticipation and management of risks and changes.

This role will require travel within the U.S.

to be on the construction sites.

What will you do:


* Order handoff meeting with sales & confirm scope of order


* Order handoff with customer & confirm scope & schedule of order


* Setting up project finances (progress billing, manual invoicing, tax exempt, etc.)


* Verify what approval documents are needed
+ PM responsible for reviewing approval drawing quality (approvals, records, O&M)


* Order conversion


* Confirm site requirements for drawing and ship schedule & communicate them to the site


* PM responsible for managing factory release with customer, but can utilize SSR to release equipment in Q2C or adjust release dates (Gate 3)


* Warranty/CR claims are over-seen by the PM but can be initiated and processed through CR
+ In the case of warranty that require financial transaction (i.e.

replacement breakers) the PM must track any financial risk


* Lead and coordinate local Field Service for startup and post shipment warranty actions


* Issuing/coordinating third-party PO


* Change orders/order maintenance


* GSC engineering/escalations/schedule coordination


* Responsible for gathering lessons learned during and at the end of the project

What will make you successful:


* Project Management Expertise: Experience organizing, planning, and overseeing complex customer projects, including risk and change management.


* Customer Communication Skills: Ability to conduct order handoff meetings with both sales and customers to confirm scope and schedule.


* Financial Acumen: Proficiency in setting up and managing project finances, including billing, invoicing, and tracking financial risks.


* Technical Documentation Review: Responsible for reviewing approval drawings, records, and operation & maintenance (O&M) documentation.


* Coordination and Leadership: Skilled in coordinating with internal teams (e.g., Field Service, Engineering, GSC) and managing third-party purchase orders.


* Must have extensive experience in a customer facing related project manager role


* Experience in the data center industry


* Technical knowladge within the data center industry


* Experience managing construction projects is preferred


* Must be opened to traveling in the U.S.

What's in it for you:


* Opportunity to lead multiple challenging technical projects that directly impact customer success


* Professional growth through exposure to diverse techni...