Service Manager

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Manager 

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department.

The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience. 

Service Manager

$50,000-$65,000 DOE Plus Bonus

Monday-Friday (7am-5pm)

Great Benefits

Boot Reimbursement

Dog Friendly Work Environment

 

Essential Job Functions: 


* Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally) 



* Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role. 



* Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.  



* Keep accurate safety records, document service actions, lead discussions, and conduct meetings. 



* Collaborate with company management to support and implement growth strategies 



* Other tasks as assigned by management. 

 

Qualifications: 


* A minimum of three years’ successful management experience, within the construction industry preferred. 



* Excellent organizational skills. 



* Demonstrated ability in providing excellent service to both internal and external customers through effective communication 



* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) 



* High school diploma or equivalent. 

Job Type: Full-time 

Work Environment/Physical Demands: 



* Many working hours are spent sitting down and working on a computer but managing by walking around is a must.  This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch. 



* Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. 



* Answering the phone and speaking with customers and employees. 



* The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise. 

Benefits: 


* Health, Dental, Vision, Life & Disability Policies 



* 401K Plan with Company Match 



* Company supported Health Savings accounts  



* Paid Holidays & Vacation 

 

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.