AI/ML Engineer [Multiple Positions Available]

DESCRIPTION:

Duties: Design and implement Python-based solutions to identify and reduce resource allocation for unused storage volumes, resulting in measurable cost savings and improved operational efficiency.

Drive the redesign and enhancement of storage management platforms introducing advanced features, updated branding, and a streamlined user experience that facilitates customer onboarding and reduces manual effort.

Develop dashboards and tools for intelligent capacity management enabling predictive analytics and actionable insights for monitoring, forecasting, and optimizing storage resources.

Monitor the enablement of user interfaces for intelligent storage capacity tools ensuring they are intuitive and effective for end users.

Implement automation for storage builds, minimizing manual toil, and advancing product capabilities.

Develop and execute end-to-end performance testing strategies using industry-standard tools to enhance the reliability and performance of control plane APIs.

Build and deploy AI-powered chatbots using cloud-based models to support customer inquiries related to billing and usage, advancing the product's journey toward Agentic AI.

Engage directly with customers to educate, gather feedback, and drive adoption of new features and self-service tools, ensuring solutions meet operational needs and improve user satisfaction.

Utilize Object Relational Mapper (ORM) and FastAPI's dependency injection to streamline database operations and business logic, reducing development time and improving code maintainability.

Engage with customers to gather feedback, provide education, and support adoption of technical solutions.

Partner with product managers, business analysts, and other cross-functional teams to gather requirements, architect scalable solutions, and deliver products that align with customer needs and business objectives.

Participate in technical sessions with internal teams and external vendors to assess architectural designs and integration strategies for technical solutions.

Mentor junior engineers and collaborate within cross-functional teams to deliver technical projects.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Computer Science, Computer Engineering, or related field of study plus 3 years of experience in the job offered or as AI/ML Engineer, Python Developer, or related occupation.

The employer will alternatively accept a Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as AI/ML Engineer, Python Developer, or related occupation.

Skills Required: This position requires three (3) years of experience with the following: Developing and maintaining web-based management platforms for storage and infrastructure products including private cloud storage; building dashboards and tools using Tableau or Grafana for capacity management including predictive analytics and data visualization; designing ...