Senior Associate -SMB Payments, Strategy, and Planning

Senior Associate - SMB Payments, AI-Native Outcomes & Operating System

The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms.

We aim to transform customer experiences, simplify business processes, and drive product excellence.

As a Senior Associate supporting the SMB Payments quad, you will own the mechanisms that help the organization understand performance, make decisions, and follow through to measurable outcomes -with a strong emphasis on building an AI-native analytics and insights workflow.

You will also strengthen the quad's operating system through high-quality communications, action governance, onboarding, and knowledge management across Confluence and SharePoint.

Job Responsibilities

1) AI-Native Outcomes & Insights (Performance ownership)


* Own the SMB Payments outcomes framework across the product suite, including KPI hierarchy, metric definitions, and interpretation standards.


* Build and maintain dashboards/scorecards tracking adoption, engagement/usage, funnel performance, customer experience signals, operational indicators, and financial impact (where applicable), with strong attention to data quality and usability.


* Develop an AI-enabled insights workflow to reduce manual reporting and increase signal (e.g., automated KPI commentary drafts, anomaly detection, driver analysis acceleration, self-serve metric explainers), applying strong judgment and governance to ensure accuracy and appropriate use.


* Lead performance synthesis by translating metrics, research, and partner inputs into decision-ready narratives on what's changing, what's driving it, and what the quad should do next.


* Execute deep-dive analyses (segmentation, cohorts, funnel/journey analysis, feature utilization) and convert findings into prioritized recommendations with clear success measures.


* Develop business cases for targeted investments/enhancements, including impact sizing, key assumptions, sensitivities, and measurable success criteria; ensure post-launch measurement plans and readouts occur.

2) Operating System, Knowledge & Culture (Quad effectiveness ownership)


* Own the content and outcomes of key leadership forums (e.g., Monthly Business Reviews, fraud/scam-focused reviews, and LoB unit reviews): drive pre-reads, align the storyline, and ensure each forum results in clear decisions and explicit asks.


* Drive decision and action closure by maintaining decision logs and action registers, following up with owners, escalating when needed, and validating completion through agreed outcome metrics (not sprint-level delivery tracking).


* Own executive communications (recurring and ad hoc) for SMB Payments leadership and cross-LoB stakeholders, connecting outcomes, insights, risks, and decisions in concise, executive-ready materials.


* Own ...