Global Social Media Analytics and Listening Manager

Global Social Media Analytics and Listening Manager

Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes.

Our technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems-enhancing performance, resilience, and sustainability.

The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory.

With 160,000 employees and one million partners in over 100 countries, Schneider Electric is consistently ranked among the world's most sustainable companies.

Location & commitments:


* Full-time job, open-ended contract after 3 months trial period,


* Warsaw (office at Konstruktorska street),


* hybrid model (2x/week from the office).

Role Overview

We are looking for a Social Media Analytics & Social Listening Manager to lead measurements, insights, and intelligence across our global social media ecosystem.

This role sits at the intersection of data, brand, translating social performance and listening insights into clear recommendations that shape content, campaigns, reputation management, and brand health.

You will be the global owner of social media analytics frameworks, dashboards, and social listening programs, leveraging tools such as Sprinklr, Google Analytics, Tableau, and Power BI to deliver actionable, decision-ready insights.

Key Responsibilities

Social Media Analytics & Measurement


* Own the global social media analytics framework across all owned social media handles and employee advocacy.


* Lead performance reporting, insight generation, and optimization recommendations across platforms


* Build, maintain, and evolve scalable dashboards and reports using Tableau and/or Power BI for teams


* Analyze trends across content formats, platforms, audiences, and markets to inform strategy.


* Partner with relevant teams to connect social performance with downstream impact using Google Analytics

Social Listening & Brand Intelligence


* Lead the global social listening program using Sprinklr, including keyword strategy, and listening governance.


* Monitor brand sentiment, share of voice, emerging topics, and industry conversations across markets.


* Deliver regular insights on brand health and opportunities, integrating listening outputs into broader brand and communications strategies


* Support issue and crisis monitoring in close collaboration with PR, crisis communications and cybersecurity teams


* Conduct competitor and industry benchmarking to inform positioning, messaging, and thought leadership.


* Support Brand Health program to leverage social listening data at scale across countries

Strategic Insights & Storytelling


* Translate complex data from Sprinklr, Google Analytics, Tableau, and Power BI into clear, co...