Cash Services Supervisor

Company

Federal Reserve Bank of Kansas City

The Cash Services vault Supervisor manages currency.

The ideal candidate is someone looking to provide long-term leadership and stability to operations, while supervising a team of 6 cash operating clerks that process and reconcile currency deposits, as well as a cash operations specialist who assists in paying and receiving of all processes.

Key Activities 


* Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.


* Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.


* Resolve routine to moderately complex problems/out of balance conditions.

Escalate more complex issues and concerns. 


* Assist staff in resolving issues associated with daily operations, including balancing issues.


* Identify and analyze new procedures to improve efficiency of operations.


* Make recommendations and implement changes.

Report exceptions or variances and escalate.


* Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.


* Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.


* Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities. 


* Oversee customer service processes with financial institutions and armored carriers.


* Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.


* This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications  


* Bachelor's degree in business management or a related field, or equivalent combination of education and experience.


* Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required.  Working in an operation or compliance-focused environment is strongly preferred.


* Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.


* Production operation mindset with expert attention to detail and strong judgement.


* Strong people leadership and ability to work with others to accomplish tasks.


* Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information 

How We Work:  


* Onsite, full-time


* Location(s): Denver, CO


* Remote Only Eligible: No 

Pay Range: The starting pay range for this position is $82,800 - $107,100 for the job level(s) required for this position.

Final offers are determined by factors including the candidate’s qualifications, internal a...