Implementation Support

What you'll do:


* Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.


* Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.


* Deliver projects on time using TrueCommerce implementation best practices and methodologies.


* Identify risks or issues and escalate appropriately to ensure successful go-live.


* Train customers on solution functionality and best practices through webinars and one-on-one sessions.


* Ensure customers are prepared to use the solution effectively at go-live.


* Provide clear, timely project status updates and maintain project records in NetSuite PSA.


* Collaborate with internal teams to resolve software, mapping, and integration issues.


* Document implementation issues and lessons learned to support continuous improvement.


* Deliver implementation services for ECommerce applications, assisting in set-up, deployment and deployment activities, configuration, integration & troubleshooting for both customers and internal teams. 


* Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases. 


* Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met. 


* Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.

Requirements for success: 


* Hold or be working towards a recognized Prince2 Project Management qualification.

(Essential)


* 3+ years of experience coordinating or executing software implementation projects with limited supervision.


* Experience working with high-volume customers and managing multiple concurrent tasks


* Prior experience training customers on software applications.


* Experience configuring and testing software solutions.


* Proficiency with Microsoft Office and internet-based applications.


* Experience supporting SaaS or software implementations.


* Understanding of EDI, B2B commerce, and supply chain processes (preferred)


* Ability to manage multiple projects and priorities simultaneously.


* Strong analytical, troubleshooting, and problem-solving skills.


* MS SQL Knowledge (Essential)


* ERP Knowledge (Preferred)

 

Location

This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays. 

Who is TrueCommerce?  

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. 

 

Please visit our careers website for additional information. 

 

 

This job description is intended to describe the genera...