Housing Manager

Housing Manager

Temporary (12 months contract) part time (18 hpw), hybrid working

Up to £32,000 per annum, pro rata, depending on experience, skills and qualifications)

Egremont, Cumbria

We can’t offer a CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in West Cumbria.

You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.   


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.   


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. 


* Managing our voids process including liaising with local authorities. 


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have


* You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!   


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP’s etc  


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.   

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* This is a hybrid role and in an average week you’ll spend 60% of your time out in your community.


* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the...