Technical Program Manager

Job Description

At AutoZone, we are on a journey to transform our Search Platform into a highly intelligent, scalable, and customer-centric discovery engine.

As a Technical Program Manager (TPM) on the Search Platform team, you will lead the end-to-end execution of complex, cross-functional initiatives that power search, relevance, ranking, and AI-driven discovery experiences across our digital ecosystem.
You will partner closely with Engineering, Product, Data Science, and Infrastructure teams to deliver high-impact search capabilities that improve customer engagement, conversion, and overall experience.

This role requires a strong blend of technical depth, program leadership, and business alignment to translate strategic goals into scalable, production-ready solutions.
A successful candidate will bring experience managing large-scale distributed systems, a solid understanding of modern search and AI-driven architectures, and a proven ability to drive execution, influence stakeholders, and deliver measurable outcomes in a fast-paced environment.

Responsibilities

Program Leadership
• Lead end-to-end execution of search platform initiatives from concept through production
• Drive alignment across Product, Engineering, Data Science, and Infrastructure teams
• Manage multiple concurrent programs with clear prioritization, dependencies, and trade-offs
• Establish and track program KPIs (e.g., latency, relevance, conversion, search success rate)

Search & AI Strategy Execution
• Partner with leadership to execute the search roadmap across keyword, semantic, and AI-powered search
• Drive adoption of modern capabilities such as vector search, embeddings, hybrid retrieval, and LLM-based ranking
• Translate business problems into scalable search and discovery solutions aligned with customer and revenue goals

Technical Delivery
• Work closely with engineering teams on indexing pipelines, data ingestion, query processing, and ranking systems
• Ensure solutions meet enterprise standards for scalability, resiliency, performance, and cost efficiency
• Align architecture and design decisions with enterprise and platform standards

Data-Driven Optimization
• Define, monitor, and improve key search metrics (e.g., search success rate, zero-result rate, CTR, latency)
• Lead experimentation frameworks including A/B testing and relevance tuning
• Use data insights to prioritize enhancements and quantify business impact

Stakeholder Management
• Build strong, trusted relationships with business, product, and technology leaders
• Communicate program status, risks, and outcomes clearly to senior leadership
• Act as the bridge between technical teams and business stakeholders, enabling informed decision-making

Operational Excellence
• Establish scalable program governance, playbooks, and delivery frameworks
• Identify risks, dependencies, and bottlenecks early; drive mitigation and resolution
• Champion Agile, SDLC, and DevOp...