Quality Assurance & Customer Support Engineer

Quality Assurance & Customer Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support.

In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform. 

You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams.

The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging automation and AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency. 

 

In a typical day as a Quality Assurance & Customer Support Engineer, you would...


* Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.


* Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction.


* Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams.


* Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation.


* Maintain and update test plans for regression coverage and release readiness.


* Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting.


* Write and maintain clear technical documentation for QA and Support teams.


* Manage multiple priorities independently in a fast-paced environment.

 

What you need to bring:


* 6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.


* Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.


* Strong written and verbal communication skills.


* Analytical mindset with att...