Bellman/Valet

About Us

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio of distinguished properties.

Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions.

This historic property seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings.

At HEI, we understand that exceptional hotels are built by exceptional people.

Our continued success is driven by our associates - the heart of every guest experience.

Where people choose to work matters.

In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.

Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities


* Show guests to room assisting with their luggage.


* Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.


* Check luggage for hotel guests both for day and overnight.


* Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.


* Open doors and greet guests in a friendly and courteous manner.


* Maintain the cleanliness of the bell stand, lobby, and baggage room.

Keep lobby door and windows clean when not busy with guests.


* Post the daily events board and entertainment board in the lobby.


* Maintain an open communication line through all shifts by proper use of intershift log.


* Deliver messages and valet to guest rooms.


* Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.


* May perform the duties of a valet as required.


* Assist front desk with key inventory twice weekly.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* High school diploma or equivalent required.


* Hotel experience preferred.


* Ability to communicate with guests, respond to questions, knowledge o...