Technical Support I

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!

This role is an onsite opportunity.

Working time: 40 hours/week.

10 PM - 7 AM (night shift)

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

As a Customer Support, you will:


* Provide first-level technical support to clients and trading partners via phone, email, and ticketing system


* Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions


* Document support interactions, including troubleshooting steps and resolutions, in a clear and concise mannerIdentify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution


* Strictly adhere to defined procedures and processes


* Provide walk-through sessions via phone/email


* Proactively communicate with clients to provide status updates daily


* Other tasks assigned by Leader(s)/Manager(s)

Skills

Preferred


* Problem Solving


* Attention to Detail


* Customer Service

See job description