Leasing Specialist

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction at a multi-family community.

This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Responsibilities include, but are not limited to:



* Greet prospective residents, conduct property tours, and showcase available apartments and amenities.


* Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.


* Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.


* Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.


* Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.


* Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.


* Coordinate resident referral programs, employer outreach, and participate in local networking efforts.


* Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.


* Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.


* Conduct follow-up communication with prospects and new residents to ensure satisfaction.


* Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.


* Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).


* Keep guest cards updated and perform follow-ups on all leads.


* Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.


* Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS:



* One plus year of experience in leasing, sales, or customer service; property management experience preferred.


* Strong interpersonal and communication skills, both written and verbal.


* Customer service-oriented with the ability to manage resident relations professionally.


* Proficiency with Microsoft Office and property management software (Yardi, OneSite, etc.).


* Familiarity with social media platforms (Facebook, Instagram, LinkedIn, YouTube) is preferred.


* Ability to multi-task, stay organized, and meet deadlines in a fast-paced environment.


* Availability to work weekends is required.


* Valid driver's license may be required to operate a g...