Supervisor, Transportation

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Supervisor, Transportation is responsible for the leadership, coaching, and performance management of frontline transportation support teams.  This role ensures consistent execution of MTM’s transportation operations through effective field support, provider engagement, training, and compliance oversight.

The Supervisor, Transportation ensures alignment across provider-facing functions, driving accountability, standardization, and high-quality service delivery.

This position partners closely with internal stakeholders to support contract compliance, safety standards, documentation accuracy, and continuous operational improvement across transportation provider operations.

This role must sit within VA.

What you’ll do:

Team Leadership & Supervision


* Provide daily leadership, coaching, and performance management for direct and indirect reports


* Establish clear expectations, goals, and accountability standards aligned with MTM KPIs and Virginia DMAS contractual requirements


* Conduct regular team meetings, one-on-one coaching sessions, and performance reviews to promote engagement, development, and results


* Partner with People & Culture to support hiring, onboarding, and workforce planning for transportation operations roles

Transportation Network Oversight & Compliance


* Ensure consistent oversight of transportation providers and drivers through coordinated efforts between internal stakeholders, including credentialing, education, inspections, audits, and corrective actions


* Monitor compliance with MTM policies, Virginia DMAS transportation regulations, and contract requirements, escalating risks or repeat deficiencies as appropriate


* Support resolution of provider performance issues, service concerns, and compliance gaps through structured action plans and follow-up monitoring

Field Operations & Training


* Oversee field-based activities conducted including in-person driver training, vehicle inspections, field audits, and identity verification


* Ensure documentation related to inspections, audits, training, and provider compliance is accurately maintained in MTM systems and audit-ready


* Review trends in field findings and provider performance to identify systemic issues, training needs, or process improvement opportunities

Operational Performance & Reporting


* Track and analyze team performance metrics, provider compliance data, and operational outcomes to ensure departmental goals are met or exceeded...