Lead Technical Program Manager - Site Reliability Engineering

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


* Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness


* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team


* Dive deep to understand customer needs and specifically challenges related to site reliability and build a product roadmap that optimizes their experiences.


* Manage multiple, sometimes competing priorities.


* Work with product, design, engineering, and operation teams to deliver the next generation of products and solutions that JPMorgan Chase Consumer and Community banking can use for Site Reliability.


* Establish mechanisms across IT and Partners to improve the customer experience.


* Distill complex and ambiguous technical problems to their core elements.


* Develop recommendations based upon data.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization


* Advanced expertise in stakeholder management, with the ability to establish productive working relationship...