Senior Business Analyst, UK

Key Responsibilities

Business Analysis & Requirements Definition

• Lead the elicitation, analysis, refinement, and validation of business, functional, and non-functional requirements using recognised tools, techniques, and frameworks, ensuring clarity and traceability

• Produce professional, well-structured artefacts including user stories, process maps, business rules, acceptance criteria, data definitions, and future-state operating models

• Ensure all requirements reflect a strong Customer Focus, grounding solutions in real operational and customer need

• Demonstrate Accountability by ensuring requirements are testable, prioritised, and understood by delivery teams.

Process & Service Improvement

• Conduct comprehensive gap analyses and evaluate opportunities to streamline, automate, or modernise business processes

• Model current and future-state processes using BPMN 2.0 or equivalent standards

• Work collaboratively with operational teams to define value-driven improvements, promoting Innovation and continuous improvement

• Ensure solutions uphold Compassion and fairness for vulnerable populations, frontline staff, and service users.

Solution Shaping & Delivery Support

• Translate business needs into solution options, considering technical feasibility, service impact, and potential risks

• Partner with Product Owners, architects, and delivery leads to ensure designs reflect both business intent and user needs

• Support backlog prioritisation, sprint planning, and iterative refinement to foster Collaboration between business and technical teams

• Maintain Accountability for ensuring analysis outputs support predictable, high-quality delivery.

Change Management & Business Readiness

• Contribute to change impact assessments, stakeholder mapping, and business readiness planning, ensuring transitions are smooth and human-centred

• Work closely with change and communications teams to support effective engagement, applying Compassion and clarity when explaining impacts on colleagues and customers

• Help embed new processes and behaviours while respecting the diverse needs of teams and service users.

Data Analysis & Insight

• Perform qualitative and quantitative analysis to support evidence-based decision-making and business case development

• Support definition of KPIs, reporting requirements, user journeys, and performance measurement

• Ensure insights consider operational realities and maintain strong Customer Focus and fairness.

Stakeholder Engagement & Leadership

• Build strong, trusting relationships across business units, delivery teams, and leadership

• Facilitate workshops, playback sessions, and interviews with confidence, encouraging open dialogue, Respect, and psychological safety

• Manage tension, ambiguity, and competing viewpoints with professionalism and Compassion, ensuring alignment without compromising integrity

• Act as a role model for Collaboration, suppo...