Front Desk Supervisor

JOB SUMMARY: The Front Desk Supervisor’s primary responsibility is to ensure the delivery of outstanding guest service and effective operations of the front desk.

The Front Desk Supervisor is also responsible for providing.

service that is efficient and effective as a means to maximize room revenue.

SKILLS & KNOWLEDGE:
1.

Must have the ability to provide professional and courteous guest service.
2.

Must have good time management skills and the ability to work with minimal supervision.
3.

Must have good organizational skills, the ability to multitask and strong attention to detail.
4.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
5.

Must have the ability to maintain a positive and professional attitude when handling guest situations.
6.

Must have a working knowledge of computers and basic math skills.
7.

High school diploma or equivalent required.
8.

Customer service or front desk experience preferred, but not required.

ESSENTIAL FUNCTIONS:
1.

Assists all guests in a professional and courteous manner.
2.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3.

Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
4.

Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
5.

 Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
6.

Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
7.

Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
8.

Assists with inside sales, group bookings and meeting room requests.

1.

Responds promptly to all guest comments or concerns.
2.

Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues.
3.

Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.
4.

Maintains and orders supplies within budget and as directed by supervisor.
5.

Manages the day-to-day staffing requirements of the front desk and directs the work of the front desk staff by assigning and delegating tasks.

May assist with the recruitment of new front desk associates.
6.

Trains, mentors, coaches and provides regular feedback to front desk staff as a means to help manage conflict and improve staff performance.
7.

Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
8.

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt...