Information Technology Technician

Summary
The Information Technology Technician is responsible for maintaining reliable computer systems and providing technical support to end users across the organization.

This role focuses on troubleshooting issues, resolving service requests, and ensuring users can effectively utilize technology to perform their job functions.

Core Competencies



* Strong communication and customer service skills


* Problem-solving and analytical thinking


* Technical aptitude and troubleshooting ability


* Accountability and reliability


* Ability to work under pressure and manage multiple priorities


* Team collaboration and interpersonal skills

Flex-N-Gate Training Requirements



* CHRF.00003 New Employee Orientation


* Master Procedure Flow


* Evn.

Solid Waste Handling & Disposal


* Evn.

Review of Projects


* Safe Purchasing


* Quality Management Systems - CQAM.00001 Quality Management Systems Manual


* IATF/ISO Related Training

Job Duties


* Serve as the primary point of contact for end-user technical support requests (phone, email, ticketing system).


* Diagnose, troubleshoot, and resolve hardware, software, and network issues.


* Document, track, and manage incidents and service requests through a ticketing system.


* Escalate complex issues to higher-level support when necessary.


* Install, configure, and maintain desktops, laptops, and peripheral devices.


* Perform routine system maintenance, including applying updates and patches to servers and end-user devices to ensure performance, stability, and security.


* Assist with user account administration and access control, while supporting established IT security standards and best practices in a Microsoft environment.


* Ability to diagnose, troubleshoot, and repair production laser and thermal printers, including determining when replacement is necessary.


* Maintain accurate documentation of inventories, work instructions and problem resolution.


* Assist in implementing and improving IT processes and procedures.


* Provide follow-up support to ensure issues are fully resolved and users are satisfied.


* Support organizational compliance with internal policies, quality standards, and regulatory requirements.


* Participate in on-call or after-hours support 24/7 as needed.

Requirements


* Minimum of a high school diploma required; additional technical training or relevant coursework preferred.


* 2 years of experience in IT support or a related field preferred


* Relevant industry certifications (such as CompTIA A+, Network+, or equivalent) are encouraged.


* Working knowledge of computer hardware, operating systems, networking fundamentals, and standard office productivity applications.


* Working knowledge of troubleshooting methodologies for computer hardware and software using diagnostic tools.


* Strong customer service mindset with the ability to communicate te...