Customer Success Manager & Services Partner Coordinator

Role Purpose

The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem.

The role ensures:


* strong customer adoption, renewal, and expansion of Services, and


* effective partner coverage and growth in strategic regions where direct presence is limited.

This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion.

What will you do:

Customer Success Management


* Act as primary point of accountability for assigned customers and recurring Services.


* Manage customer lifecycle: Adopt - Expand - Renew.


* Drive onboarding, usage enablement, and time-to-value acceleration.


* Lead renewals and proactively manage churn reduction.


* Identify and enable upsell and cross-sell opportunities with Sales and Service team.


* Deliver structured customer reviews, health scores, and performance insights.


* Ensure high-quality contract and installed base data to support execution and renewals.


* Provide customer-driven feedback to improve Services and Digital offers.

Services Partner Coordination


* Manage and coordinate Services Partners including:Power Services, Industrial, Marine, and Power Manager Partners.


* Own the end-to-end partner contract process, including preparation, follow-up, and contract signature, ensuring completion within defined timelines.


* Build and maintain partner portfolios, including customer lists and platforming of installed base.


* Perform monthly follow-up on partner sales targeting, pipeline, and customer-level performance in alignment with Sales.

Business Development & Regional Coverage


* Develop Services Partners in regions with limited direct coverage, including:Cyprus, Crete, Peloponnese, and other strategic territories.


* Identify, evaluate, and activate new Services Partners where required.


* Support partner business plans to strengthen coverage, capability, and revenue.


* Promote Schneider Electric Services and Digital portfolio through partner-led models.

Key Interfaces

Sales teams, Service Bureau, Services Partners, and internal stakeholders (Legal, Finance, Operations).

What will make you successful:


* Bachelor's degree in Engineering, Business, or related field preferred


* Experience in Customer Success, Services, and/or Partner Management


* Business development and negotiation capabilities


* Understanding of service contracts and commercial models


* Strong analytical, communication, and stakeholder management skills


* Customer-centric, results-driven, and entrepreneurial mindset

What's in it for you:


* Opportunity to shape the digital transformation journey of diverse clients worldwide


* Development of expertise...