Business Operations Associate - Marketing Growth & Innovation

Embrace the challenge of adapting to shifting priorities and resources while supporting a dynamic team and using your operational acumen to drive efficiency at scale.

As a Business Operations Associate within Marketing Growth & Innovation ("MG&I") you'll drive operational excellence and challenge the status quo to deliver efficiencies and synergies across a diverse team of marketers and product managers.

This role is ideal for someone who thrives in a fast-paced environment, is entrepreneurial in spirit, and isn't afraid to push boundaries in a highly matrixed organization.

Job responsibilities



* Continuously assess and enhance the health of our portfolio's operations - where we can be driving better efficiencies and synergies, leverage automation/AI, streamline processes and enhance reporting


* Engage with stakeholders across the organization to gather feedback and align operational initiatives with business needs


* Collaborate across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives


* Champion Agile best practices throughout the Product Development Lifecycle, establishing and maintaining governance, processes, and tools that empower product teams to deliver measurable results and optimized productivity

Required qualifications, capabilities, and skills



* 2-3 years of professional experience in product operations, transformation, strategy consulting, or similar roles


* Strong verbal and written communication skills; able to clearly and persuasively convey complex ideas.

Demonstrated advanced storytelling abilities through compelling PowerPoint presentations and proficiency in Excel.


* Self-starter with an entrepreneurial mindset and a bias to action


* Strong relationship builder comfortable collaborating with and influencing leadership


* Proven project management skills, with the ability to manage multiple priorities and meet deadlines


* Intellectual curiosity and ability to quickly develop subject matter expertise in new areas

Preferred qualifications, capabilities, and skills



* Demonstrated prior experience working in a highly matrixed, complex organization

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in re...