Network Support Specialist - Job & Family Services

JOB SUMMARY

Provides support for all staff, in-house and remote, with computer workstations, printers and various computer-related software/hardware peripherals acting as a liaison between and within Information Services and its customers when:


* Monitoring and supporting the Information Technology Help Desk.


* Determining corrective action on reported software and hardware problems including but not limited to personal computers, mobile devices, peripherals, multifunctional devices (MFDs), workstations, and stand-alone printers, fax machines, and copiers.


* Reviewing, and analyzing user requests for software upgrades, relocations, and removal of new/existing equipment. 


* Operating, upgrading, configuring, monitoring, and installing workstations, printers, scanners, modems, circuit boards, memory, hard drives, switches, hubs, routers, or other data-related hardware.


* Installing, testing, and repairing peripheral equipment (e.g.

monitors/hard drives/interface cards/modems,/printers/etc.). 


* Configuring PC-based applications and operating system software; partnering with vendors to resolve repair calls and defective equipment. 


* Assisting with the issuance and tracking of mobile devices.


* Ensuring consistent record-keeping of equipment using our in-house databases which can include scanning and indexing documents.

Benefits of Joining our Team:


* Impressive benefit package that includes medical, dental, and vision


* 15 1/2 paid holidays each year


* 80 hours annually of paid vacation after one year of service


* 40 hours of personal leave each year


* Bi-weekly accrual of sick leave up to 120 hours per year


* 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)


* Employer paid Life and Accidental Death or Dismemberment Insurance


* Flexible Spending Account option


* Short-Term and Long-Term Disability Insurance options


* 40-hour work week, Monday-Friday, with paid lunch hour


* Pay increase after successful completion of 180-day probationary period