Lead Technical Program Manager

Become an integral part of Employee Platforms - Workplace Technology team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.

Be part of a team that is results-oriented, with a focus on attention to detail and quality driving the employee workplace experience.

As a Lead Technical Program Manager in Employee Platforms Workplace Technology, you will be at the heart of our centralized business services office, w here your expertise will drive operational success.

Partnering closely with senior stakeholders across business and technology, you will drive transparency, align decisions to clear success metrics, and deliver timely, high-quality outcomes.

Your strong analytical reasoning, adaptability and communication skills will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project and business objectives and governance for optimal team performance.

Job responsibilities


* Drive development and execution of business strategy, annual plans, and long-term objectives; align initiatives to measurable outcomes.


* Optimize workforce planning, capacity modeling, and productivity; support talent development and capability building.


* Organize complex information in a strategic, compelling way with strong design acumen and advanced Excel/PowerPoint skills.


* Utilize advanced analytical reasoning to assess program and team performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.


* Champion organizational change; ensure adoption of new processes and systems with effective communication and training.


* Build and sustain strong relationships with Operations, Technology, Finance, Risk, and senior leaders; influence decision-making and drive cross-functional collaboration.


* Communicate effectively with business partners to clarify objectives, shape scope, and drive next steps.


* Coordinate team activities and prepare materials for town halls, recognition, and strategy sessions.


* Collect and maintain internal resources and documentation on collaboration platforms (e.g., SharePoint).


* Project manage and deliver key workstreams and tasks; coordinate cross-functional working groups and steering forums, tracking actions to closure.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization


* Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients


* Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relatio...