Field Service Technician

The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site.

- Will supervise a field service crew on a range of project activities to meet customer requirements & will also provide project management services including cost estimates, ordering of parts, and scheduling and meeting delivery dates.

Main Responsibilities:


* Instructing customers and sales personnel in the operation and maintenance of equipment;


* Performing warranty and recall work;


* Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems;


* Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;


* Implementing design modifications and providing installation support for the modifications;


* Performing start-up service as defined in specifications;


* Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance; and maintaining service equipment, tools and documentation;


* Perform other service work as needed in support of the broader region and customer base;


* Drive sales initiatives in coordination with service and national sales teams;


* Communicate daily with FSM and Coordinators to ensure execution of work;


* Responsible for customer satisfaction NPS on site.

Qualifications and Skills required:


* Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;


* Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);


* Possess good interpersonal skills, communication skills (written and oral);


* Familiar with computers and Windows software.

Position requirements:

To meet customer shutdown and other scheduling requirements, position required to be a part of an on-call rapid response list, as well as afterhours work, including weekends.

The compensation range for this full-time position, which includes base pay and sales incentive, is CAD $117,000-$127,000 for candidates who are B.C.

residents.

Our salary ranges are determined by including roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, wel...