Technology Supp Admin

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.

This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.

We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.

The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard 

About the Role

Provide advanced technical support and system administration for desktop environments, endpoint management, and IT service platforms.

Focus on day-to-day operations such as user provisioning, software deployment, and basic troubleshooting of systems and devices.

Work within the Freshservice platform to manage incidents, service requests, and asset records.

Primary Responsibilities:
Essential duties and responsibilities include the following.

Other duties may be assigned.

•    Configure and manage desktop policies, security settings, and system standards.
•    Lead diagnostics and resolution of complex hardware and software issues.
•    Build and upgrade hardware systems and manage lifecycle processes.
•    Provide expert-level support for software installations, upgrades, and user training.
•    Support server connectivity and assist with network installations.
•    Manage procurement, licensing, and inventory of hardware and software assets.
•    Coordinate relocation and decommissioning of IT equipment.
•    Support enterprise printing solutions, including diagnostics and repair.
•    Assist with software packaging, deployment and patching.
•    Delivery training for new hires and ongoing user education.
•    Manage escalated support issues and serve as a technical escalation point.
•    Collaborate with vendors and internal teams to resolve complex issues.
•    Support and maintain assigned systems, including endpoint management platforms (e.g., Intune).
•    Configure and maintain ITSM tools and workflows (e.g., Freshservice).
•    Escalate complex issues to higher-level administrators or engineers.

Skills and Qualifications 


* Demonstrate exceptional verbal and writ...