Director, International Customs Operations

Job Title: Director, International Customs Operations

Job Location: Columbia, South Carolina
 

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 

We’re excited to share an opportunity for a Director, International Customs Operations based at our Columbia, SC facility.

This leadership role will oversee our customs brokerage entry processing teams, guiding the operation through multiple layers of management and supervision.

The Director will be responsible for Station P&L, Workflow management, team performance, strategic planning, KPI achievement, productivity, coaching, and evaluation.

Additionally, this role carries full accountability for the facility’s operational success and profitability.
 

Key Responsibilities:


* Organize, delegate, and plan daily operations for the team to ensure efficient workflow.


* Monitor shipment status within Entry Processing and Records, identify issues, and ensure timely resolution.


* Support Customer Service with incident and exception management.


* Build and maintain strong relationships with key internal and external partners.


* Continuously assess team performance and implement improvement plans as needed.


* Identify training needs and create development opportunities to build a highly skilled department.


* Serve as a subject matter expert for operational questions related to serviced accounts.


* Ensure proper customer onboarding is completed before transitioning to regular operational service.


* Drive continuous improvement across all operational processes, including offshore functions.


* Manage HUB customer accounts receivables and address bad debt.


* Develop and maintain customer relationships, including conducting quarterly business reviews with top clients.


* Stay informed of upcoming CBP changes and lead internal updates for training, customer communication, and system adjustments.


* Oversee processing of International Air/Ocean entries and Northern Border Truck shipments.


* Ensure entries are processed in full compliance with CBP regulations, maintaining an error rate below 1%.


* Directly manage staffing and processes to meet KPIs, including centralized, offshore, and decentralized vendor teams.


* Achieve budget targets through effective revenue and cost management.


* Collaborate regularly with senior internal stakeholders on high-impact issues requiring cross-functional coordination.


* Contribute to long-term strategic planning and leverage internal networks to drive results.


* Foster cross-team collaboration, empowe...