Strategic Partner Manager - Intercont (M/F/X)

THE POSITION IS LOCATED IN BONN, FULL TIME (40H/WEEK) AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE

STRATEGIC PARTNER MANAGER – INTERCONT (M/F/X)

AT 1 (DHL eCommerce)
 

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade.

As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to shape DHL eCommerce’s global cross‑border delivery network, manage international strategic partners, negotiate commercially, and drive network development across continents? Do you enjoy working in a highly partnership‑driven environment with diverse stakeholders? Then we look forward to getting to know you.
 

Your tasks

Strategic Partnership Management


* Assume overall relationship ownership for designated delivery and brokerage partners
• Build long‑term strategic partnerships and foster collaboration at all levels
• Ensure monitoring of service performance and drive corrective actions and service improvements

Partner Selection & Commercial Alignment


* Lead the evaluation and selection of destination delivery partners and brokers based on country needs, product requirements, and market specifics
• Manage commercial alignment processes, including pricing, contractual discussions, and service expectations
• Collaborate with Trade Law Compliance for due diligence and align solutions from a regulatory compliance perspective
• Lead commercial negotiations, rate discussions, and contract preparation

Cross‑Functional Solution Development


* Translate market and country requirements into tailored delivery or brokerage solutions, identifying new business opportunities supporting continuous growth
• Lead and coordinate cross‑functional implementation projects for onboarding and service launches
• Collaborate with internal stakeholders including Trade Law Compliance & Customs, Operations, IT, Customer Service, and Billing
• Drive implementation of DHL eCommerce standards through active supplier management, including standard quality KPIs, performance review, and billing standards (partly in cooperation with other functions)

Network Enablement & Communication


* Communicate partner capabilities and updates to countries
• Support solution documentation, concept development, and best‑practice sharing

Your profile

Experience & Qualifications


* 5+ years of experience in partner management, procurement, collaboration with customs brokers, or commercial logistics functions
• Previous experience in B2C cross‑border e‑Commerce

Skills & Competencies


* Strong commercial acumen
• Excellent stakeholder management skills
• Fluent in English; additional languages are a plus
• Strong communication and presentation skills
• Experience working in interna...