Customer Service Agent

Lynden Logistics is seeking a detail oriented, hands-on Customer Service Agent to join our team in Anchorage, AK.

In this role, you'll be supporting our Office and Warehouse operations.

If you thrive in a dynamic environment where each day is unique, Lynden is the place for you.

Join our Domestic Operations team and handle all day-to-day activities for major clients, providing exceptional customer service and technical solutions.

This is a safety sensitive position.

We’re looking for someone who thrives in a fast-paced, team-oriented environment, and is passionate about providing excellent service both on the road and behind the scenes. 

Why You’ll Love Working at Lynden Logistics: 

Compensation – Competitive pay with a discretionary bonus program 
Healthcare – Medical, dental and vision plans 
Paid Time Off – 17 days paid time off, PTO days increase with years of service 
Holidays – 8 paid holidays 
Retirement Plan – 401K with up to 50% of the first 6% contributed matched  
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you! 
Tuition Reimbursement program 

What You’ll Do: 


* Operate within both office and warehouse settings, handling shipments, loading, and unloading as needed. 


* Analyze and solve complex logistics situations, meeting legal, company, and customer expectations.


* Provide outstanding service through daily communication with internal and external customers.


* Manage all aspects of perishables shipping, from receiving customer orders to preparing airline bills and ensuring safe transport. 


* Ensure smooth and timely process and documentation flow.


* Accurately enter data into our operational system.


* Ensure timely delivery of freight and clearance where applicable.


* Meet SOP and SOW standards in accordance with company policy.

What You Bring: 


* High school education or equivalent and two years of progressive work experience in operations


* Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.


* Strong math skills for computing pricing, costs, fees, and weights and measures.


* Experience working with vendors, customers, and other company departments to meet deadlines.


* Proficient computer skills. 


* Must pass background check and pre-employment drug test (including marijuana).

This role is safety sensitive.


* Ability to obtain and maintain TSA Security Threat Assessment (STA) or recognized equivalent credentials.

 

If you’re a hands-on professional who enjoys a variety of responsibilities and takes pride in delivering great service, we’d love to hear from you. 

Apply now and help us keep the world moving!