Manager, Workplace Experience & Administration

Consult with company management, staff, vendors and contractors for the implementation of facilities operations and services including office relocations, reconfigurations, furniture installations, repairs and maintenance as well as building operations, reception, security and conferencing services.

Supervise internal and outsourced personnel such as receptionist, porters, construction contractors, engineers, furniture vendors, equipment repairmen, and suppliers.

Location: Atlanta, GA based role [Dunwoody area]

Onsite Work Schedule:  8:00am – 5:00pm / Monday – Friday

Your day to day 


* Oversee front desk / reception, porters, and concierge services including processing company visitors, conference support, and building services.


* Oversees support for company-managed events in the conf.

center, training center, building lobby, etc.

and acts as main point of contact for department. 


* Coordinates / supports.

HLG strategic program events. 


* Develop maintenance budget and schedules, and implement services in coordination with staff, vendors, and suppliers of facility-related services.


* Occupancy planning and administration of space management software.


* Consult with company management and staff to determine space usage, requirements, and office design.  Create and implement space plans to meet organizational needs. 


* Manage various projects to include maintenance, relocations, reconfigurations, and construction.


* Facilitate employee and equipment moves with Technology Service, and external contractors.


* Coordinate and facilitate outsourced services (movers, furniture repairs, maintenance engineers, contractors) and monitor work progress and quality to ensure customer satisfaction.


* Develop company facility standards, procedures, policies and processes for inspections, maintenance, and space usage and vendor management.  Monitor and report on space usage and availability.


* Conduct regular building and furniture inspections. Recommend service providers and oversee repairs, track progress.

Conduct building inspections and determine implementation of maintenance projects, services and improvements within budget. 


* Respond to building emergencies (e.g.

medical, fire, weather, theft) to ensure the appropriate course of action is taken to protect the company assets and personnel.


* Maintain a consistent, high-quality customer-focused orientation.

Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.  Respond to individuals in manner and timeframe promised or follow-up to explain status.  Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.


* Compile and analyze information regarding technical issues related to the overall facility and communic...