Sr Systems Engineer

About the Role

We are looking for a Systems Engineer who is passionate about understanding why things are slow and how to make them faster.

As part of our newly formed Citrix Customer Experience team, you will work alongside Citrix experts and a driven manager to systematically analyze, troubleshoot, and improve Citrix logon times and application performance for our healthcare clients.

This is a hands-on engineering role with a proactive mandate.

You will not be sitting waiting for tickets to come in — you will be proactively diving into data, dashboards, and traces to find the problems before customers feel them and fixing them in a way that scales across our entire customer base.

Key Responsibilities

Proactive Performance Monitoring & Analysis


* Monitor Citrix logon performance dashboards (Power BI, Logic Monitor, Citrix Director) daily across your assigned customer portfolio, proactively identifying anomalies, outliers, and trends


* Analyze logon time data broken down by phase — HDX, GPO processing, Profile Load, Authentication, Interactive Session — to pinpoint where time is being lost


* Investigate variation between customers, between machines within a customer, and between users on the same machine to identify systemic and one-off issues


* Correlate logon data with network performance, subnet-level analysis, server resource utilization, and event logs to build a full picture of contributing factors

Troubleshooting & Remediation


* Execute structured diagnostic workflows to investigate slow Citrix logon issues, leveraging tools including Citrix Director, Wireshark, Azure Log Analytics, event viewer (errors, mapped drive failures), and Power BI dashboards


* Investigate and remediate GPO-related logon issues — including misconfigurations, overlapping policies, missing best-practice settings, and legacy GPO drift across customer environments


* Work through known categories of logon delay including HDX session creation (SCCD), Name Resolution (NRWD), Profile Load (PCVD), Group Policy processing (GPVD), and Drive Mapping (DMVD)


* Identify and apply GPO best practices across VDA environments — including proxy settings, auto-discovery (WPAD), Citrix VDA configuration settings, and Windows component settings


* Validate that Citrix Workspace App (or Receiver) versions are current and consistent; identify customers with outdated receiver versions contributing to session performance issues


* Assist in the investigation of Double Hop scenarios and their impact on HDX connection times and CPU overhead on VDAs

Standardization & Knowledge Management


* Audit customer environments against the established GPO best practice library and Citrix policy standards, documenting gaps and driving remediation


* Document every finding, root cause, and resolution clearly in a shared knowledge base (ServiceNow or equivalent) so that lessons from one customer can be applied to all


* Co...